Hi Jack,

I wanted to again thank you for not only a brilliant presentation, but for ‘being there’ for our clients over the 2 days. Over my career, I have seen many key note speakers and with the exception of you and Ruby Wax, they all go through the motions, take the money and run! You bring a sincere and valuable approach to the speaking circuit and for this you set yourself apart. I can see that you don’t only talk the talk, you walk it too and for that I am very impressed and grateful. You really gave our clients/guests a big hug!

I hope this is just the start of an enjoyable relationship between yourself and L’Oreal (UK).

Best wishes

Martin Smith Managing Director L’Oreal Professional Products (UK)

Jack was absolutely great at our event; he delivered everything we expected and more.  I think his honesty and sincerity came across to our store owner/members, and they identified with him as one of their own.  He was the speaker of the day, and people left with tangible ideas they could really apply to their own businesses.  Jack hit a home run, and those attending the event are still talking about his presentation.  
 
Howard Brodsky Chairman & CEO CA Global Partners

Jack Mitchell’s “Hug Your Customers” book and customized keynote presentation for the Payless ShoeSource annual store managers meeting was a perfect fit  His easy to embrace concepts and enthusiastic delivery compliment our customer service theme and “Brighten Smiles” Program... a smile and a hug, what’s better than that?!

The response to Jack’s message was so overwhelmingly positive, we followed it up with a newsletter article with feedback and “hugging” stories from our managers.

Thanks to Jack, each day we continue to look for ways to “hug” our customers (and associates) in our stores.  

Matthew E. Rubel, President, CEO, Collective Brands Inc.